Introduction engine
Match people, members, attendees, customers, vendors, and partners based on nuanced goals—not just tags or demographics.
- Multi-goal matching models
- Mutual interest gates
- Human-readable intro rationale
- Configurable business rules
Glow Introduction Platform
Private matching, routing, and scouting infrastructure for enterprise teams.
Glow combines high-dimensional matching, consent-aware introductions, agent-native workflows, and scouting automation so businesses can create better connections without turning sensitive intent into public profiles.
Scout engine
Continuously identify high-fit opportunities across customers, accounts, attendees, communities, and public or partner data sources.
- Ideal-customer and ideal-connection models
- Prioritized prospect queues
- Signal monitoring
- Rep, partner, or service handoff
Routing concierge
Answer questions, triage intent, and connect users to the right person, team, support channel, sales path, or business location.
- Support and sales qualification
- Staff and channel matching
- Escalation and scheduling hooks
- CRM and helpdesk logging
Architecture
Built as a trusted middle layer between users, agents, and business systems.
Glow does not need to become the system of record. It can sit on top of the tools you already use, read only the fields you approve, and send back the next-best introduction or routing action.
5Core platform modules
APIEmbeddable by default
NTRNo transcript retention design
1. Intent capture
Chat, widget, imported CRM fields, surveys, event registration, or agent-provided context.
2. Safe signal layer
Embeddings, category bins, goals, avoids, constraints, eligibility, and consent receipts.
3. Decision engine
Intro, route, scout, recommend, defer, or escalate based on fit and configured rules.
4. Activation
Warm intro, rep handoff, support ticket, booking link, outreach sequence, or admin approval.
Modules
Configure the workflows your business needs.
Each module can run on its own or share the same private-intent profile and consent layer for compounding value.
Member goals
Capture what each member wants, avoids, can offer, and is ready for.
Private mutuality
Confirm fit before identity is exposed, reducing rejection and unwanted contact.
Retention loops
Trigger introductions around onboarding, renewal risk, milestones, and events.
Customer fit
Model which customers are most likely to value a restaurant, event, service, or offer.
Local timing
Use availability, location, occasion, and preferences to propose relevant actions.
Warm offers
Introduce a business or service only when the customer intent supports it.
Intent triage
Answer early questions and determine buyer urgency, segment, and fit.
Rep matching
Connect prospects to the best rep, specialist, partner, or implementation lead.
CRM context
Log rationale, questions, routing path, and approved context for follow-up.
ICP scoring
Prioritize accounts and contacts by high-dimensional match to your best customers.
Signal feeds
Monitor public, partner, CRM, event, or marketplace signals you approve.
Outbound handoff
Create scout lists, explain fit, and route to the right outbound owner or sequence.
Deployment
Launch through the interface your users already trust.
Glow can be white-labeled, embedded, API-driven, CRM-connected, or agent-native depending on the workflow.
Hosted portal
A branded entry point for pilots, events, concierge workflows, and enterprise demos.
Embedded widget
Add private-intent intake, recommendations, and introductions to your existing site or app.
API and webhooks
Submit goals, receive matches, trigger approvals, and log outcomes programmatically.
CRM/helpdesk
Connect to sales, support, and marketing systems for routing, enrichment, and analytics.
Platform roadmap
Enterprise-ready now, agent-native by design.
The same architecture that powers today’s web and CRM workflows can support tomorrow’s agent-to-agent introduction layer.