No transcript retention design
Use safe summaries, embeddings, and category bins instead of storing raw conversations by default.
Privacy-first by design
Trust controls for sensitive intent, not public-profile matching.
Glow is designed for scenarios where matching requires personal, commercial, or operational context—but the user, customer, or business should not have to expose more than necessary.
Core principles
Private signals in. Controlled disclosure out.
The platform is structured around minimum necessary data, consent receipts, explainable outcomes, and separate controls for each goal or workflow.
Multiple goals
Keep distinct user, customer, community, or sales goals separate so one workflow does not leak into another.
Consent-aware handoffs
Confirm what context can be revealed before making introductions or routing to staff.
Explainable decisions
Provide human-readable reason codes for matching, routing, scouting, or deferring.
Enterprise controls
Govern Glow like critical customer infrastructure.
Enterprise deployments can include admin controls, approved data sources, role-based access, audit trails, review queues, and privacy budgets for each workflow.
Admin approvals
Review sensitive intros, scout actions, or escalations before activation.
RBAC
Limit who can configure models, view analytics, approve matches, or export results.
Audit trail
Track decisions, consent, routing events, and business-rule overrides.
Data boundaries
Control retention, source access, field-level sharing, and disclosure limits.
Data flow
What gets shared is as important as what gets matched.
Glow separates private context, matching signals, decision rationale, and disclosed handoff context.
Private intake
User or business intent is captured through approved interfaces and sources.
Safe representation
Signals are transformed into safe categories, embeddings, constraints, and goals.
Decisioning
Glow evaluates fit, rules, consent, eligibility, and business outcomes.
Minimal disclosure
Only approved information is shared in the intro, handoff, or scout output.
| Control area | Available / configurable | Enterprise note |
|---|---|---|
| Identity exposure | Mutual yes, role-based disclosure, approval gates | Useful for communities, events, and sensitive buyer/seller matching. |
| Data retention | Configurable retention, NTR-oriented architecture, safe summaries | Specific retention commitments are finalized in the enterprise agreement. |
| Integrations | Approved systems only, scoped fields, webhook controls | Designed for least-privilege CRM, helpdesk, and data-source access. |
| Compliance | Audit logs, admin reporting, security review support | Glow can support vendor review and enterprise security diligence. |
Security review
Bring your privacy, security, and legal teams early.
Glow is designed to be deployed with clear data boundaries, approved source access, and documented disclosure rules for each workflow.